Job Overview:

The Communications Coordinator plays a pivotal role in crafting and disseminating messaging to SAMLARC residents. Leveraging strong writing and visual storytelling skills, the Coordinator will enhance external communications across digital and print channels. The Coordinator will create high-quality communications that reflect SAMLARC's lifestyle programming, with a particular focus on social media content, website maintenance, and event marketing.

In collaboration with the Communications Manager, the Coordinator will analyze and refine content strategies to increase engagement. In addition, the Coordinator will support SAMLARC's reputation for excellent customer service by acting as the first point of contact for office visitors and general inquiries. Candidates who are self-starters, highly organized, and excited to reflect community spirit through communications will find this role to be a great match.

Compensation: $24 - $26 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Content Creation
• Capture, edit, and publish photos and videos for promotional use
• Leverage social media to build resident interaction
• Draft written content, including targeted e-Newsletters, social media copy, and short articles (for website and quarterly print magazine)
• Design marketing collateral with an eye for visual storytelling within brand guidelines
• Publish content across channels according to content/editorial calendars

Website Support

• Edit website copy and design using a custom CMS, with a particular focus on Lifestyle content and facility updates
• Approve and remove users based on monthly resident reports
• Review website content for general usability and relevance
• Standardize website files (images, videos, documents) and alt-text data to improve accessibility
• Collaborate with Communications Manager for large-scale platform development

Communications Strategy

• Collaborate with Communications Manager to refine large-scale strategies and pursue operational efficiencies.
• Monitor local social media outlets for discussions of SAMLARC affairs and collaborate with
• Communications Manager to draft responses
• Coordinate with Communications Manager to prepare quarterly analytics reports (social media, email, website performance)
• Organize and maintain files (documents, logos, images, videos) according to best practices

Visitor and Team Support

• Promptly respond to phone, in-person, and email inquiries; obtain pertinent information prior to escalating to other departments.
• Participate in Lifestyle events (set-up, break-down, and event photography/videography)
• Set up audiovisual equipment (e.g., presentation displays, virtual meeting cameras, PPTs) as needed
• Prepare quarterly analytics reports (visitor logs)
• Distribute incoming mail and deliver outgoing mail to Post Office at end of day

Skills & Qualifications:

• Proficiency in creating branded multimedia content such as graphics, videos, and infographics for various channels.
• Demonstrated ability to draft clear, concise, and engaging content for various platforms such as social media, website copy, e-Newsletters, and print collateral. Familiarity with AP/Chicago writing/editing styles preferred.
• Strong interpersonal skills with the ability to communicate with internal teams and residents in a solutions-oriented and positive manner.
• Familiarity with digital marketing strategies including social media management and email marketing.
• Ability to analyze data to measure the effectiveness of campaigns and make informedrecommendations for improvement.
• Collaborative attitude with the ability to work effectively as part of a team and pursue shared objectives.
• Flexibility to adapt to changing priorities, strategies, and technologies in the communications field and within the organization.

Education & Experience:

• Associate or Bachelor's degree (BA preferred) in marketing, communications, digital media, or relevant fields
• Minimum of 2 years' experience in digital marketing
• Skills (Intermediate Level):
• Photography & videography
• Web design and website management
• Canva
• Project management software (Trello, Monday)
• Adobe Acrobat & Creative Suite (Lightroom, Photoshop, Illustrator)
• Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
• Google Workspace Suite (Drive, Sheets, Forms, Slides, Keep)
• Social Media Scheduling (Loomly, Meta, Hootsuite)
• Email Marketing (MailChimp)

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 35 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Outdoor setup work required for events.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events, including walking on uneven surfaces and standing for long periods of time.
• Hours over and above normal office hours will occur, including evenings, holidays, and weekends. Schedule is subject to change based on business needs. SAMLARC Star Spangled
• Spectacular event, SAMLARC Christmas Tree Lighting event, and SAMLARC Election are required events.

Tools & Equipment Used:

• Must have a valid California driver's license
• Must have own reliable transportation
• Must have State mandated vehicle insurance

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.